Yes. We have a dedicated team of people ready to answer all your kitchen queries. You can come to our store within our opening hours to get a professional advice from our kitchen designers, write us on info@brw-furniture.co.uk or call us on 020 8830 5544 and we will put you through to someone who will be able to answer your questions.

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What is really important to have when you come to see us for the first time to discuss your kitchen design is to have your kitchen room previously measured up. Do not worry, we do not expect a professional measurement with all angles and curves the walls may have. To start with we need just a rough idea of what your current kitchen is like. If you bring with you a drawing of the kitchen room showing how wide and high the walls are and indicating where windows and doors are it will be good enough. Also, it is helpful if you tell us the distance from the floor to the window and measure up any windows and doors (height and width). Please have a think which appliance you want to keep and which one you would like to replace with a new one. If there is a gas point/ water point / main power point in the kitchen please make a note of it on your drawing.
Once you have the drawing you can think of your preferences and of all the things you would like to have in your kitchen like e.g. storage baskets, shelves, soft-closing drawers, plate racks, drawer dividers and any of the accessories we offer. Try to bring with you an idea of your ideal kitchen and we will do our best to combine your preferences, designer’s ideas and functionality.

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Yes, we do. We can arrange for a designer to visit you at your property to professionally measure up your kitchen, discuss any of your kitchen queries and supply you with a design for a charge of £200.00 (on selected kitchen ranges and for all postcodes within M25 only) The measurement service charge will be refunded in full if you place an order with us (providing that the dimensions of your kitchen stay the same).  Please call us on 020 8830 5544 to book the measurement service. At the time of booking please ask for a free catalogue to be posted to your address if you have not already got one.

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If you like the design and you know you will go with us, you can now place the order by paying 50% Deposit of the total estimated price. We will then arrange for our designer to go to see your kitchen room, professionally measure up the kitchen and make changes in the design if necessary. There are usually very little changes in the design at this stage. You will be given the final price after the designers visit and we will update the remaining payment by issuing a debit/credit note if necessary.

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You will receive Order Specification together with Terms and Conditions for Customer Orders and you will be required to confirm your order by signing each page of the documentation. You will also receive some photos of your future kitchen, a kitchen plan (technical computer drawing of your kitchen) and invoice confirming that you have made the initial payment.

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If you decide to buy appliances from our store it will count as a part of your order. Our designer will advice which appliances will fit your kitchen furniture.

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Yes, you can. However if you decide to buy appliances yourself please make sure that these are the right appliances to fit your new kitchen furniture. Please ask our designer what sort of appliances do you need (free-standing / built-in/integrated etc.) before making the purchase. 

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Because kitchen that you are buying is a product which is made to order it is necessary to discuss all important issues regarding the order before you sign final documentation. At the time of ordering our designer will answer all your questions regarding the order to make sure that you understand your order specification. If there is anything you do not know or you are not sure about please ask before ordering. After signing the documentation we are sending the order to the manufacturer and it is not possible to cancel the order then as the goods are made to order.

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Unfortunately, after signing the documentation we are sending the order to the manufacturer and it is not possible to cancel the order as the goods are made to order.

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